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Baked to Order
Your order is important to us! And, so is the high quality of our cookies.
We are committed to producing great tasting and looking cookies, meaning we bake them for your order. For this reason, we have limits on the number of cookies that we can produce at a time. We will review your order details and contact you within 48 hours to let you know when it can be added to our baking schedule.
Typically, we need at least 1 week’s notice for ‘cookie gift’ orders and at least 3 weeks’ notice for a ‘cookie favor’ order. While we do ask for a certain amount of notice on all orders…we are always happy to help in a cookie emergency. We will do our best to meet your order needs, but there may be times when our schedule is booked.
Cookies are individually wrapped in a heat sealed cellophane bag. You may opt to add a color coordinating satin ribbon for .25. They are nestled into a bed of crinkle paper and bubble wrap and placed into a bakery box. Each box is lined with a color-coordinating piece of tissue paper. The bakery box is decorated with an exterior grosgrain ribbon. Each gift order includes a personalized Flour Box postcard. Add your personal message to each gift during checkout in the ‘gift note’ area. The bakery box is then placed in a shipping box and cushioned with packaging materials to ensure safe delivery!
We would love to create a custom cookie just for you! Please give us a little bit of notice. We ask for at least 6 weeks, but you can jump on our baking schedule months in advance…the more notice the better. We will do our best to create a cookie that is just perfect for your wedding, birthday, shower or other special occasion. We ask for payment at the time the order date is reserved.
Custom Cookies range in price from $3-$6 depending on the size and detail of the cookie.
Q: What is the minimum order on a custom order or a cookie favor order?
A: The minimum order is 1 dozen (12 cookies).
Q: When should I plan my order? Your website says 'BAKED TO ORDER'. What does that mean? A: We are happy to take small and big orders, but everything is 'baked to order'! Because our baking schedule varies and fills up a few weeks in advance, we request that custom orders are submitted at least 6 weeks or more in advance of the date you need cookies. Feel free to contact us with any special requests or advance orders.
Q: I want to add a name or change a color on a cookie. Can I do that?
A: Yes, minor changes like adding a name or changing a color can be done at no extra cost. Additional changes or more lengthy text may increase the price of the cookie.
Contact Anne Yorks at firstname.lastname@example.org or (814) 571-0720 with all special requests!
Q: When will my cookies arrive? A: Be sure to check with us on availability in our baking schedule. Typically the schedule is full a few weeks in advance. We suggest ordering 6 weeks in advance if possible. Orders are only added to the schedule once payment is received.
We ship using the United States Postal Service’s Priority Mail, which usually takes 2-3 business days depending on where you are located. We are in central Pennsylvania…so orders close to PA will arrive a smidge earlier than those being delivered to California, for example. We love our postal workers and regularly bring them cookies.
Holiday orders are shipped during a predetermined window. See cookie product page for specific shipping dates on all holiday cookie orders.
Q: How much is shipping?
A: Shipping in the US is a fixed rate as follows:
Shipping in the US is a fixed rate as follows:
Orders up to $25: First Class Shipping is $3.50
Orders up to $40: Priority Mail shipping is $7.00
Orders $40.01 - $75: Priority Mail shipping is $10
Orders up to $75 and above: Priority Mail Shipping is $15
Rates and options may vary based on monthly specials or custom orders.
Q: How do you ship your cookies without them breaking? A: All cookies are individually-wrapped and then nestled into a bed of crinkle paper and bubble wrap, and placed into a bakery box. The bakery box is then cushioned with packaging materials in a shipping box. We put almost as much effort into the packaging as we do the baking! A cookie may very occasionally break or crack, but it will still taste great. We will not refund an order unless 50% of the order is destroyed and broken. We are nice people, so if you have any problems with cookies you receive from us, please call or email right away and we’ll try our best to make things right.
Q: Can you guarantee an exact shipping date? A: Sorry, we cannot guarantee an exact shipping date on orders shipped via Priority Mail. But using the guidelines above, we can help you estimate a target arrival date. If you want Overnight/Express/Guaranteed shipping, please contact us for a quote.