Q: What makes these cookies so darn special?
A: Each cookie is baked with love using fresh ingredients. Our cookies taste as good as they look (or so we are told). Each cookie is hand-decorated with great care! Each layer of icing dries before the next is applied. It’s a time-sensitive process, and a labor of love that results in amazing looking cookies! We make the time and pay attention to the details to make each cookie look AND TASTE really great, for you!
Q: What is the different between a cookie ‘gift’ and a cookie ‘favor’?
A: A cookie gift is a collection of cookies that have been coordinated for birthdays, holidays, etc. Cookie gifts are sold by the box. Cookie favors are ideal party favors or holiday platters. They are sold by the dozen.
Q: Are you able to create a custom cookie order?
A: We would love to create a custom cookie just for you! Please give us a little bit of notice. We ask for at least 3 weeks, but you can jump on our baking schedule months in advance…the more notice the better. We will do our best to create a cookie that is just perfect for your wedding, birthday, shower or other special occasion. We ask for a 50% deposit at the time the order date is reserved and full payment prior to shipping (or at time of delivery on local orders).
Q: How many cookies come in a cookie gift box?
A: The number of cookies in each GIFT box varies. Each gift box is photographed to show the actual contents. We also include a detailed product description.
Q: What are the ingredients of the cookies?
A: Cookies are baked with: love, flour, butter, sugar, eggs, pure vanilla and salt. Icing includes: powdered sugar, meringue powder, and water. A list of ingredients will be provided with each order. Even if a cookie doesn’t have peanuts, it is produced in a kitchen with peanuts.
Q: Is your kitchen registered produce and sell cookies?
A: Yes, the Flour Box Bakery kitchen is registered with the Pennsylvania Department of Food Safety to produce and sell cookies.
Q: What is the minimum order on a custom order or a cookie favor order?
A: The minimum order is 1 dozen (12 cookies).
Q: On your website I can only order up to 36 cookie favors. Can I order more than 36 cookies for my event?
A: Yes, please do! We are happy to take small and big orders! Because our baking schedule varies, we request that orders larger than 36 cookies are submitted at least 3 weeks in advance. Orders of up to 36 cookies take approximately 14 days PLUS shipping time (1-3 business days via USPS Priority Mail) to turn around. Feel free to contact us with any special requests or advance orders.
Q: Help! I’m a procrastinator and I totally need cookies for my event in a couple days. Will you take the order?!
A: While we do ask for a certain amount of notice on all orders…we are always happy to help in a cookie emergency. Call us right away and we’ll do what we can to add you to the baking schedule! We don’t like to say no to anyone unless it’s physically impossible to get the order completed in time!
Q: How much is a cookie?
A: Cookie prices vary and are based on the size and design of the cookie. Cookie prices average $3-$6, depending on the complexity of the design. While many of our cookies can be personalized at no charge, significant changes to a cookie design or colors may result in slight price increase.
Q: How do I place an order?
A: You can place an order on our website using the shopping cart and PayPal, or by contacting Anne Yorks, owner of Flour Box Bakery, at (814) 571-0720 or firstname.lastname@example.org. Please include the following details with your order: name, address, email, cell phone, desired items, shipping address, and if an invoice should be provided. Please do not include any payment information in an email; once your order is confirmed, we’ll work out the payment details.
Q: How do I pay for my order?
A: Payment can be made via PayPal, check or cash. Checks can be made out to Flour Box Bakery. If you require an invoice, please note that in your order details. Payment is due at the time of ordering.
Q: Do you offer any discounts?
A: We do not offer discounts, but will work to find a cookie option that fits your budget.
Q: When will my cookies arrive?
A: We ship using the United States Postal Service’s Priority Mail, which usually takes 1-3 business days depending on where you are located. We are in central Pennsylvania…so orders close to PA will arrive a smidge earlier than those being delivered to California, for example. We love our postal workers and regularly bring them cookies. George is our favorite and always provides fantastic service! We have not been let down by the USPS. Please order feeling confident that your cookies are in good hands!
Q: How much is shipping?
A: Our shipping rates are price-based. On orders up to $30, shipping is $8. On orders $30 – $90, shipping is $15. On orders $90 and up, shipping is custom based on quantity ordered.
Q: How do you ship your cookies without them breaking?
A: All cookies are individually-wrapped and then nestled into a bed of crinkle paper and bubble wrap, and placed into a bakery box. The bakery box is then cushioned with packaging materials in a shipping box. We put almost as much effort into the packaging as we do the baking! A cookie may very occasionally break or crack, but it will still taste great. We will not refund an order unless 50% of the order is destroyed and broken. We are nice people, so if you have any problems with cookies you receive from us, please call or email right away and we’ll try our best to make things right.
Q: Will you overnight cookies in a cookie emergency?
A: Sure! We will use overnight service, but there will be an increased cost based on shipping fees.
Q: Can you guarantee an exact shipping date?
A: Sorry, we cannot guarantee an exact shipping date. But using the guidelines above, you can estimate a target date.